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1. INTRODUCTION

The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader Estratego(hereafter referred to as We) , whose headquarters is situated at  Estrada Octávio Pato, Talaíde Park 2, Edificio F4 2785-723 S.Domingos de Rana, Portugal.

Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them.


2. ORDERING

There are three different ways of placing an order:
- by Internet on our website: http://www.estrategopaintball.com 24/24 hours and 7/7 days
- by e-mail:
onlinestore@estratego.com
- by telephone on 00 351 21 487 60 84 from 9:00-12:00 and 13:00-16:00

The customer will always receive a confirmation by e-mail of his order.


3. PRODUCT INFORMATION

Estratego takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products. However information contained in the site are not contractual.


4. PRICES

The prices indicated on the Site are in in Euros and include all taxes but do not include delivery. The delivery costs are indicated at the end of the purchasing process. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.


5. AVAILABILITY

Please note that we will honor your order while stock is available. In the event where one of the products ordered is not in stock, we will contact you in less than 5 days to inform you how long it will be before we are able to deliver the product. If certain products are temporarily unavailable, we will offer you a replacement product of equal price and quality (or higher). If you choose to refuse, we will reimburse the unavailable product.


6. DELIVERY METHODS

The products bought on the Site will be delivered to Europe. Your order will be delivered to the address provide when you placed your order. Please note that we do not deliver to the Isle of Man or the Channel Islands (Alderney, Guernsey, Jersey and Sark). Estratego offers 1 methods of delivery: TNT Economy Express delivery

This method of delivery allows you to receive your package between 5 and 12 days with TNT.

Estratego does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period, no reimbursement or re-delivery will take place.

Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it.


7. SECURE PAYMENT

Estratego offers 2 methods of payment:

Bank transfer:

- The transfer has to be done in the week following the order confirmation, if not the order will be canceled.
- Please mention the order reference while doing the transfer
- Once the transfer done, please send an email to onlinestore@estratego.com or a fax to +351 214876089


PayPal:

PayPal payment is one of the most widely used online payment systems for businesses and individuals, making any type of transaction quite quick and easy. You can make the payment via Paypal automatically by clicking the button on the page of the payment document, which is confirmed shortly after making payment via Paypal.

 

Note: Complementary information may be requested, or demanded, in order to validate your purchase.

Furthermore, for any order above the amount established by Estratego, a piece of ID as well as proof of address will be requested and should be sent via fax, Post, or e-mail.

We apologize for any inconvenience this may cause; however, these measures are taken to protect our clients from possible fraud associated with bank cards.

 

8. RIGHT OF RETRACTION - SATISFIED OR MONEY BACK

Estratego allows you 15 working days to return a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered.

Print and fill the form and send with the product(s).

You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher. We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.

The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.

 

9. GUARANTEES AND AFTER-SALES SERVICE

All of the products we sell benefit from the manufacturer’s guarantee for a period defined by the product purchased and the brand (generally 2 years).

 

In case of trouble with a product:

Whatever the problem is with your product, you must attach, with the defective product, a copy of your invoice.

Please note that legal guarantees do not apply to repairs for damage caused by external origin (for example, accidents, shocks, fluctuation of electricity etc.) or by the user’s faulty usage of the product such as a non-conforming installation.

Shipping fees of the products are the customer’s responsibility.

In all cases, Estratego will not be held responsible in the event that the manufacturer refuses to honor the warranty due to, but not limited to, any of the above noted reasons.

In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer.

 

10. RESPONSIBILITY

Estratego will not be held liable for poor use and its consequences on the products purchased from our Site.

 

11. LITIGATION AND RESPONSIBILITY

Estratego cannot be held responsible for the consequences following a wrong use of the products sold on the web site.

In case you have a question or problems please contact us first to our email onlinestore@estratego.com. We will do everything possible to resolve the problem with your order. If we cannot come to a solution you can use the following European Consumer Resolution website.

 

http://ec.europa.eu/consumers/odr

12. PROTECTION OF PERSONAL DATA

Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order.

By registering on the Site, you agree to provide us with sincere and true information as it concerns you.

Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site.

In accordance with the "Data processing and Freedoms" law, the processing of your details was the subject of a declaration made before the CNIL (French data protection watchdog).

Estratego is authorized to extract, handle and use information that concerns you.

This information is the subject of computer processing.

 

This activity is strictly regulated: The file must be declared to the CNIL under the number 1230294.

 

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Estratego to find out what personal information they have concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Site, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further e-mails.

 

If you so accepted as of registration on the Site, Estratego and its contractual partners may send you information concerning particular and occasional promotions.

 

Estratego’s partners have been specially chosen by Estratego and are recognized for the quality of their products and services.

 

 

13. INTELLECTUAL OWNERSHIP

All the content on the Estratego site (illustrations, texts, names, brand names, images and videos) is the property of Estratego, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Estratego.

All information, content, files and software offered by our services is protected by French and International law concerning intellectual ownership and copyright.

Estratego cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

Estratego will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.